Last updated: 17 October 2026
This policy explains how NETON Technologies UK Ltd (“we”, “us”) uses personal data when you visit www.netontechnologies.uk, contact us or do business with us. It is written to meet the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
The data controller is NETON Technologies UK Ltd, a private limited company registered in England and Wales, company number 14610538, registered office 115 London Road, Morden, England, SM4 5HP.
Contact for privacy questions: info@netontechnologies.com, telephone +44 (0)20 4602 3181, or by post to our registered office.
2. The personal data we collect
- Enquiries: your name, company, email address, phone number and anything you write when you use our contact form, email or call us.
- Customers and suppliers: business contact details, order, project, support and billing records.
- Website use: technical data such as IP address, browser and pages requested, which our hosting provider logs to deliver and secure the site. If you accept analytics cookies, Google Analytics also collects usage data (see our cookie policy).
- Live chat: if you choose to start a live chat, the details you share in that conversation.
We do not knowingly collect special category data through this website and ask you not to send it to us.
3. How we use it and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry and preparing quotations | Legitimate interests (answering people who contact us) or steps at your request before entering a contract |
| Supplying products and services, support and invoicing | Performance of a contract |
| Keeping accounting and tax records | Legal obligation |
| Running and securing the website | Legitimate interests |
| Website analytics | Consent (you can withdraw it at any time via cookie settings) |
| Business-to-business updates about similar services | Legitimate interests, and only in line with the Privacy and Electronic Communications Regulations (PECR). You can opt out at any time. |
4. Who we share it with
We do not sell personal data. We share it only with service providers who process it for us under contract, and with others where the law requires. Our main providers are:
- Vercel Inc.: website hosting and delivery.
- Brevo (Sendinblue SAS): delivers contact form messages to our inbox.
- Google: Google Analytics, only if you consent.
- Wildix: x-bees live chat and business communications, if you use them.
- Our email, accounting and IT service providers, and professional advisers such as accountants and lawyers.
Enquiries sent to info@netontechnologies.com are handled by the NETON Technologies team, which includes colleagues in the NETON group outside the UK, including the United Arab Emirates.
5. International transfers
Some providers and colleagues are located outside the UK. Where personal data leaves the UK, we rely on UK adequacy regulations or on appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or on the UK Extension to the EU-US Data Privacy Framework where the recipient is certified.
6. How long we keep it
- Enquiries that do not lead to business: up to 24 months after our last contact.
- Customer and supplier records: for the length of the relationship and then six years, to meet UK accounting, tax and limitation requirements.
- Analytics data: as set in Google Analytics, no longer than 14 months.
7. Your rights
Under UK GDPR you have the right to access your personal data; to have it corrected; to have it erased; to restrict or object to its use (including an absolute right to object to direct marketing); to data portability; and to withdraw consent at any time where we rely on consent. To exercise any right, email info@netontechnologies.com. We will respond within one month.
8. Security
We use appropriate technical and organisational measures to protect personal data, including encrypted (HTTPS) connections to this website and access controls on our systems.
9. Complaints
If you are unhappy with how we have used your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.
10. Changes
We may update this policy. The date at the top shows when it last changed.