🏅 WILDIX GOLD PARTNER

x-bees by Wildix: AI Customer Engagement for UK Teams

Every customer conversation (voice, video, chat, WhatsApp, email) in one intelligent workspace.

NETON Technologies is a Wildix Gold Partner and an authorised reseller of x-bees, Wildix’s AI-powered omnichannel customer engagement platform.

What is x-bees?

Wildix UC&C handles internal business communications. x-bees is designed around the customer journey: it captures every customer interaction on every channel and uses AI to help your team respond faster, better and more personally.

Built on Wildix, x-bees adds a customer-facing layer: a website communication widget, omnichannel inbox, AI conversation insights, real-time agent coaching, Salesforce and CRM integration and meeting scheduling.

Key features

Omnichannel inbox

Voice and video calls, website chat, WhatsApp, SMS and email in one place. Agents switch channels without leaving x-bees.

AI conversation intelligence

Real-time suggestions, intent and sentiment detection, and automatic summaries, so there’s less admin and more time with customers.

Website widget

Visitors start a chat, voice or video call from their browser with no app and no phone number needed.

Salesforce & CRM

Calls, chats and meetings are logged automatically, and records pop up on incoming calls.

WhatsApp & messaging

WhatsApp Business, SMS and other channels in the same inbox as calls and video.

Supervisor dashboard

Live view of conversations, wait times and agent utilisation, with whisper coaching on live calls.

Meeting scheduling

Customers book video or phone meetings from your website or a shared link.

AI summaries & transcription

Calls are transcribed and summarised, with action items logged to your CRM.

x-bees or Wildix UC&C: which do you need?

Capability	Wildix UC&C	x-bees
Internal team communications	Full featured	Included
Inbound customer calls	Via PBX queues	Omnichannel inbox
Website live chat widget	No	Yes, browser-based
WhatsApp & SMS	Via integration	Native
AI conversation intelligence	No	Real-time AI
Salesforce integration	Via API	Deep native
Meeting scheduling	No	Built in
Best for	Internal UC, PBX replacement	Customer-facing sales and support teams

Many businesses deploy both: Wildix UC&C for internal communications and x-bees for customer-facing teams. We design the right combination for you.

Frequently asked questions: x-bees in the UK

What is x-bees?

x-bees is an AI-powered omnichannel customer engagement platform built by Wildix. It brings voice, video, website chat, WhatsApp and other messaging channels into one agent workspace, with AI conversation insights, CRM integration and real-time supervisor dashboards.

Who supplies x-bees in the UK?

NETON Technologies is a Wildix Gold Partner and supplies, implements and supports x-bees and Wildix UC&C for UK businesses. Call +44 (0)20 4602 3181.

What is the difference between x-bees and Wildix UC&C?

Wildix UC&C is the business phone system and internal collaboration platform. x-bees is built on Wildix and focuses on customer-facing communication: a website widget, omnichannel inbox, AI insights, WhatsApp and deep CRM integration. Many businesses use both.

How is x-bees priced?

x-bees is a per-user, per-month subscription. The cost depends on the number of users and features. Contact us for a quote in pounds sterling.

Request a free x-bees demo

We can arrange a live demo tailored to your industry and processes, so you see exactly how it works before you commit.

UK phone: +44 (0)20 4602 3181 | Email: info@netontechnologies.com

Request a Demo